Terms and Conditions
Booking and Confirmation, Order Placement and Timing
All event orders must be submitted at least three (3) weeks before the scheduled event date.
Event reservations and item availability are confirmed only upon receipt of full payment for any orders placed.
Retainer Fee
For events with a total cost exceeding $2,000.00 or a total cost of $500.00 and above, a minimum retainer fee of 25% is mandatory to confirm the event.
Pre-order Inquiry**
Prior to placing an online order, it is mandatory to contact us to ensure item availability, date, and time. Orders placed online without prior inquiry about availability are not eligible for refunds in case of unavailability.
Orders placed on our website without prior contact are not guaranteed and may be subject to availability limitations.
Payment Deadline
The remaining balance for all event orders must be paid in full by the Monday of the week of the event.
Confirmation of Events
Events are considered confirmed only when a retainer fee has been paid.
Short Notice Orders
Event orders placed with less than 3 weeks' notice prior to the event must be paid in full. Orders with less than 1 week's notice may incur an additional rush fee.
Minimum Order Requirements
Lets Plann Events LLC maintains a minimum order requirement of $250 for any event.
For pick-up items, there's a $50 minimum order with a refundable $100 deposit upon the return of rented items by the specified date.
Late Returns
Late returns of rented items will incur a penalty starting at $25 per day.
Cancellations and Refund Policy
In the event of a cancellation, payments made will be applicable for future bookings within 1 year of the originally scheduled event date but will not be refunded under any circumstances.
Cancellations made less than 7 days prior to the event may be subject to a full payment charge.
Refund Policy
No refunds will be issued for canceled events after payment is made under any circumstance.
Refunds for goods not received or order changes made prior to the day of the event will be processed within 30 days after your event, subject to mutual agreement.
COVID-19 and Inclement Weather Cancellations
For cancellations due to COVID-19, no refunds will be provided. However, all monies paid can be used for future bookings within 1 year of the original event date if the event is canceled within 7 days prior to the original event date.
Please contact us a minimum of 3 weeks prior to reschedule your next event. We cannot guarantee the availability of party packages at the time of cancellation, as packages and prices are subject to change.
Inclement Weather
Cancellations due to inclement weather must be made at least 3 days prior to your event.
For event orders exceeding $2,000.00 or a total cost of $500.00 and above, a minimum retainer fee of 25% is mandatory to confirm the event.
The remaining balance for all event orders must be paid in full by the Monday of the week of the event.
Payments can be made through various accepted methods, which will be detailed in the invoice.
Late payments or non-payment may result in additional charges, event postponement, or cancellation.
Please refer to the "Cancellations and Refund Policy" section of this contract for details regarding cancellations and refunds.
By engaging our services, you acknowledge and agree to the terms of this Invoice Receipt, Pricing, and Payment Policy. If you have any questions or require further clarification on any aspect of this policy, please do not hesitate to contact us. Your satisfaction and understanding are important to us, and we are here to assist you.
RENTAL ITEMS
As a reminder: Rental Items must be returned as delivered. All tables must be cleared of debris. Chairs must be folded and stacked up. If chairs have cushions they must be removed and placed in the bags provided. Linens must be dry and placed in a bag clear of confetti, food, and debris. Wet linens may develop mold and are subject to an additional damage fee.
Balloons from décor must be popped. Concession machines (Popcorn, Cotton candy, snow cone or hot dog) Must be returned clean. ADDITIONAL FEE WILL BE ADDED IF Items are not returned as delivered
Balloon Arches/Balloon Décor and Client Responsibility
For balloon decorations, we want to ensure the best possible experience for our clients. Please read and understand the following terms regarding balloon arches and balloon décor:
Delivery Fee
All balloon decorations are subject to the delivery fee as outlined in our Delivery/Pick-Up & Set-Up Fees section.
Maintenance and Client Responsibility
We make every effort to accommodate our clients by addressing any popped balloons while we are present at the event.
However, after we have left the premises, it becomes your responsibility to ensure the continued safety and condition of the decorations.
We kindly request that you take necessary precautions to prevent balloons from popping. This includes safeguarding balloons from direct sunlight, especially during the Summer season heat, which can cause balloons to pop.
By engaging our services, you acknowledge and agree to the terms of this Balloon Arches/Balloon Décor and Client Responsibility Clause. Proper care of the balloon decorations is essential to maintain their appearance and longevity throughout your event. If you have any questions or concerns regarding this clause, please do not hesitate to contact us for further clarification.
Invoice Receipt, Pricing, and Payment Policy
At Lets Plann Events LLC., we are committed to providing transparent and clear invoicing, pricing, and payment terms for our clients. Please review the following policy:
Invoice Receipt
You will receive an invoice detailing all services, items, and fees associated with your event planning order.
The invoice will include a breakdown of costs, including but not limited to rental items, delivery fees, set-up fees, and any additional services requested.
If you have any questions or concerns about the invoice, please contact us promptly for clarification or adjustments before the event date.
Pricing
Our pricing is based on the services and rental items you select for your event. We maintain a competitive and fair pricing structure.
Prices are subject to change, and we reserve the right to adjust pricing based on market conditions, availability, or other factors. However, once an order is confirmed, the agreed-upon price will remain in effect for that event.
Payment Policy
Full payment is required for all online orders.
For event orders exceeding $2,000.00 or a total cost of $500.00 and above, a minimum retainer fee of 25% is mandatory to confirm the event.
The remaining balance for all event orders must be paid in full by the Monday of the week of the event.
Payments can be made through various accepted methods, which will be detailed in the invoice.
Late payments or non-payment may result in additional charges, event postponement, or cancellation.
Please refer to the "Cancellations and Refund Policy" section of this contract for details regarding cancellations and refunds.
By engaging our services, you acknowledge and agree to the terms of this Invoice Receipt, Pricing, and Payment Policy. If you have any questions or require further clarification on any aspect of this policy, please do not hesitate to contact us. Your satisfaction and understanding are important to us, and we are here to assist you.